Effective Date: July 1, 2019
The following terms and conditions apply to the Health Partners Plan Rewards program (“HPP Rewards”) including all HPP Rewards websites and HPP Rewards member support. By participating in the HPP Rewards program, you accept these terms and conditions and certify that you are above the age of majority in your jurisdiction. Additional terms and conditions may apply to individual HPP Rewards program features and will be available at the place where the specific feature is offered.
1. You are automatically enrolled in HPP Rewards
The Health Partners Plans Rewards program is made available to you by Health Partners Plans (“HPP”). You and/or your children are automatically enrolled in HPP Rewards if you belong to Health Partners (Medicaid) or KidzPartners.
2. Earn points for completing certain healthy activities
HPP Rewards lets you earn points when you complete certain healthy activities. Go to www.hpprewards.com to register or for more information. It is your responsibility to check the HPP Rewards website or call us at 1-855-827-2862 (TTY 877-454-8477).
3. Rewards program rules
These terms and conditions apply to all HPP Rewards services, including the HPP Rewards website and HPP Rewards member support. Please be aware that there may be different terms and conditions and privacy policies when you use your HPP health plan portal or services. IF YOU DO NOT AGREE WITH THESE RULES, YOU SHOULD NOT TAKE PART IN THIS PROGRAM.
4. The terms & conditions may change
These terms and conditions may change at any time without prior notice to you. Any changes will take effect as soon as they are posted on this website. You should periodically check www.hpprewards.com for updates. You agree to any changes in the terms and conditions by taking part in the HPP Rewards program and making use of this website after changes have been posted.
5. Exclusions and restrictions may apply
HPP Rewards may be subject to certain exclusions and restrictions. Health Partners Plans makes the final decision about all HPP Rewards eligibility and reward criteria. Health Partners Plans reserves the right to suspend and/or cancel your participation in all or a part of the HPP Rewards at any time for any reason.
6. Rules & restrictions
- You must be enrolled in Health Partners (Medicaid) or KidzPartners
You and/or your children must be enrolled in one of these plans to participate in HPP Rewards. If you are no longer enrolled, you cannot earn new reward points. Any unused points must be spent within 12 months after your plan termination date. You may be required to report certain reward activities you completed while you were with HPP in order to receive a reward.
- Register to redeem your points
You can use your reward points to order healthy items from the HPP Rewards catalog. Go to www.hpprewards.com or call 1-855-827-2862 (TTY 877-454-8477) to register.
- Points expire at the end of the next calendar year.
HPP Rewards points expire at the end of the calendar year following the year the points are earned. For example, any reward points earned in 2018 will expire on December 31, 2019.
- Points and rewards may change at any time
The incentives, points and rewards offered through HPP Rewards are SUBJECT TO CHANGE, TERMINATION OR CANCELATION AT ANY TIME WITHOUT PRIOR NOTICE.
- Items may be replaced
If an item in the catalog is unavailable for any reason, we reserve the right to replace the item with another item of comparable value. Alternatively, we may ask you to choose another item.
- No returns for items damaged during use
HPP is not responsible for any damage caused to reward items after you have received them.
- We are not responsible for defective items
You must contact the company or manufacturer directly if a reward item is defective. HPP and their respective employees, officers, agents, subsidiaries and affiliates are not responsible for any harm that results from your use of a reward item, even if it is defective.
- Damaged items must be returned within 10 business days
Damaged items must be returned within 10 business days after the date of the postmark. Call us at 1-855-827-2862 (TTY 877-454-8477) to request a return label or ask the carrier to return the package to sender. The item must be returned in the original packaging. We will replace the damaged item with the same or a similar item, subject to availability.
- All reward orders are final
All orders are final. No returns or exchanges are allowed.
- Make sure to use your correct address
Items will not be re-sent if our tracking report shows that the package was delivered to the address you provided.
- Contact us if an order is not delivered
Call us at 1-855-827-2862 (TTY 877-454-8477) if you provided the correct shipping address and did not receive your order.
- Your rewards may or may not be taxable
The rewards you earn through HPP Rewards may be subject to federal, state and/or local income taxes. You are responsible for reporting any taxable amounts on your tax returns. You should speak with a tax advisor for more information.
- HPP Rewards points have no cash value
HPP Rewards points have NO CASH VALUE. The points are awarded to you for completing certain healthy activities. You can use reward points to purchase gift cards or healthy items from the HPP Rewards Catalog.
- Points may be canceled for fraud or dishonesty
The information you provide when you take part in HPP Rewards and redeem points must be factual, accurate, and complete. By submitting information in the HPP Rewards program, you agree that (1) you are at least 18 years old; (2) the information you are submitting pertains to yourself or someone for whom you are legally authorized to act (e.g., a minor child or ward); and (3) use of any information you supply will not violate any term of these terms and conditions and will not cause injury to any person or entity. Incentives, points, and rewards may be canceled if you break or attempt to break any program rules.
- Reward queries
The HPP Rewards program provides a system for reward queries. If you do not receive a reward that you believe you earned, call us at 1-855-827-2862 (TTY 877-454-8477) to begin the reward query process.
- HPP Rewards does not provide advice
The HPP Rewards program does not provide health, wellness, financial, legal, tax, fiduciary, or other advice.
7. Taking part is AT YOUR OWN RISK
Your participation in the HPP Rewards program is done AT YOUR OWN RISK. HPP Rewards provides general information only. It is not guaranteed to be accurate, timely, or appropriate.
8. No medical advice, diagnosis, or treatment
The HPP Rewards program does not provide medical advice, diagnosis or treatment. You should not use any information provided through the program as a substitute for medical advice, diagnosis, or treatment. If you have a medical emergency, call 911 or go to an emergency or urgent care facility. HPP and their respective employees, officers, subsidiaries, affiliates, and agents are not responsible for any injury, illness, death, or other outcome that may result if you take part in the program or any activities in the program.
9. Talk to your doctor about any healthcare needs
You should consult your primary care provider (PCP) or other qualified healthcare professional before participating in any exercise, nutrition, wellness, or prevention programs or activities, including HPP Rewards programs and activities, whether or not you have a known health condition or risk factors.
10. Compliance with laws & regulations
The HPP Rewards program is designed to comply with applicable laws and regulations, including HIPAA.
HPP complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, creed, religious affiliation, ancestry, sex gender, gender identity or expression, or sexual orientation. HPP does not exclude people or treat them differently because of race, color, national origin, age, disability, creed, religious affiliation, ancestry, sex gender, gender identity or expression, or sexual orientation.
12. HPP Rewards intellectual property
The intellectual property rights for the HPP Rewards program are protected by United States and international copyright and other intellectual property laws. All rights, title, and interest in the Health Partners Plans Rewards program are expressly reserved by their rightful owner. Visitors to the HPP Rewards website do not have any license or right to use any of the logos, copyrights, trademarks, or other intellectual property rights without the prior written permission of its rightful owner.
13. Third-party content
Some of the content, tools, and calculators available on the HPP Rewards website may be provided and owned by third parties. Any such third-party content is the exclusive intellectual property of its rightful third-party owner. The HPP Rewards program does not endorse, control, or make any representations about third-party content.
THE HPP REWARDS PROGRAM IS PROVIDED TO YOU “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. NO GUARANTEE OR WARRANTY IS MADE FOR WWW.HPPREWARDS.COM. The HPP Rewards program is not liable for any damage or injury to persons or property that may result from your participation in the program or use of the website. We make no promise or warranty that you will be able to access or use any portion of the website. We make no warranty or guarantee that the website will be error-free or that the servers that make the website available are free of viruses or other harmful components. We disclaim any liability for any delay, failure, interruption, or corruption of any data or other information transmitted related to your use of the website. Some jurisdictions may not allow the exclusion of implied warranties. This may mean that some of the above exclusions may not apply to you.
15. Limitation of liability
By taking part in the HPP Rewards program, you agree to release HPP and their respective affiliated companies and subsidiaries, officers, directors, employees, contractors, and agents, from any loss, claims, or damages that arise from your use of or participation in any portion of the program, whether known or unknown, suspected or unsuspected, disclosed or undisclosed. In no event shall HPP be liable for any costs, damages, or expenses (including, without limitation, any direct, indirect, incidental, punitive, special, or exemplary damages, lost profits resulting from lost data or business interruption, or health problems), that may result from your use or inability to use the website, or any products, health activities, or services provided through the HPP Rewards program, whether based on warranty, contract, tort, or any other legal theory, and whether or not we have been advised of the possibility of such damages. Some states do not allow the exclusion or limitation of liability for consequential or incidental damages. The exclusion or limitation may not apply if you live in one of those states. The remedies under these rules are exclusive and are limited to those expressly provided for herein.
16. Consequential damages waiver
IN NO EVENT SHALL HPP BE LIABLE FOR ANY INCIDENTAL, INDIRECT, EXEMPLARY, SPECIAL, PUNITIVE OR CONSEQUENTIAL DAMAGES, LOST PROFITS OR LOST DATA OR INFORMATION, OR ANY OTHER INDIRECT DAMAGES, WHETHER ARISING IN CONTRACT, TORT (INCLUDING NEGLIGENCE), OR OTHERWISE RELATED TO YOUR USE OF THIS WEBSITE OR YOUR USE OR PARTICIPATION IN THE PROGRAM. This waiver includes, without limitation, any damages in connection with economic loss, physical or mental illness, recurrence of pre-existing physical or mental illness, injury, or death as a result of your use of any reward products or participation in any of the program activities.
17. Hold harmless
You agree to hold HPP and their respective officers, directors, agents, employees, and contractors harmless from and against any claims, actions, demands, liabilities, and settlements, including, without limitation, reasonable legal and accounting fees, resulting from, or alleged to have resulted from, your participation in the program, or use of any and all products, rewards, activities, or services offered through the HPP Rewards program.
18. Use the program only as allowed
You are not allowed to copy, reproduce, or redistribute any aspects of the HPP Rewards program or website. You are not allowed to remove or change the HPP Rewards website in any way, including but not limited to copyrights, trademarks, service marks, trade names, logos, or intellectual property.
19. Follow the rules
You must follow the HPP Rewards program rules. We expressly reserve the right to block your use of the program or website, in whole or in part, without prior notice if you do not comply with the rules or for any other reason.
20. Governing jurisdiction & conflict of laws
The HPP Rewards program is governed by the internal substantive laws of the Commonwealth of Pennsylvania, without respect to its conflict of laws principles. By taking part in the HPP Rewards program, you agree that the exclusive jurisdiction for any dispute arising from or in any way related to the program resides in the courts of the Commonwealth of Pennsylvania. You further expressly consent to the exercise of personal jurisdiction in the courts of the Commonwealth of Pennsylvania in connection with any such dispute involving HPP and their respective affiliates, subsidiaries, employees, contractors, officers, directors, telecommunication providers, and other third parties.
In the event that any part of these terms and conditions is found to be invalid by a court of competent jurisdiction, that part shall be deemed invalid or modified as required by such court, and the remainder of the rules shall remain in full force and effect.
No delay or omission by HPP to exercise any right, remedy or power it has under these terms and conditions shall impair or be deemed a waiver of such right, remedy or power. In addition, any actual waiver by HPP of any part of these terms and conditions shall be deemed a continuing waiver of such term or condition, but not of any other term or condition.
23. Entire agreement
Sections 1 through 23 will survive any termination or expiration of these terms and conditions.